Customer Service

PAYMENT OPTIONS:

When you are ready to complete your sale, select the "Checkout" button after selecting your shipping method and entering your savings code if you have one. You will be prompted to login to your account before you can checkout. If you do not have an account, you can set open one with us, it's very easy and only takes a few minutes to do! Signing up for an account allows you to log in at anytime to track your past and current orders. We use a secure online shopping cart to process orders and accept Visa, Mastercard, and American Express cards. Paypal is not available at this time.

SHIPPING POLICY

All orders are shipped by Fed Ex on business days (Monday to Friday) excluding holidays.

Generally, we ship in-stock orders within three business days. We will notify you by email if an item is back ordered, or if there is any other reason for a delay in shipping. Delivery time will vary depending on your location but generally, once your credit card is authorized, you will receive a confirmation email from us, and you will receive your order within 3 - 10 business days.

If you choose to ship your orders to multiple locations, there will be additional charges for each destination.We are unable to ship to PO Box and military addresses. POP does not yet ship internationally, but we're working on it. Check back soon!

POP is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

RATES FOR SHIPPING AND HANDLING

Ground - $12.00
2nd Day - $25.00
Next Day - $40.00

RETURN/EXCHANGE POLICY

If you are not completely satisfied with your POP online purchase, you can send it back to us for an exchange or store credit ONLY. Returns will only be accepted within 14 days of ship date .

Sale merchandise, jewelry, socks, tights, hats, and leggings are Final Sale. If you have a question as to whether something can be returned you can email us at infor@shoppop.com. Items must be returned in original, unused, and unworn condition, with tags attached.

All returns must first be approved by POP. To make a return for store credit or an exchange, you will need a Return Merchandise Authorization (RMA) number. Please email us at info@shoppop.com and include your order number and a list of the item(s) you are returning in the body of the message. We will immediately reply with your RMA # if the item is returnable, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #

The customer is responsible for all shipping costs of returns unless an error was made by POP. We will not accept CODs. Exchanges will incur additional shipping charges.

Once you have received your RMA# Please ship (We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages) via US mail, Fed Ex or UPS to:

POP

RMA#

310 Grand Street

Brooklyn, NY 11211

Upon receipt of your shipment, POP will contact you via email to confirm our store credit or exchange. For store credit you will be issued a "CODE" to redeem your credit. Internet returns may also be made in person at the POP retail store within 14 days of shipping order date. At the store, we will issue you a store credit or exchange if the item fits the return criteria. In case merchandise is not available for exchange, you will be given store credit.

We have the right to deny a return if the merchandise returned does not meet our return policy requirements.

DAMAGES/DEFECTIVE MERCHANDISE

Please inspect your items immediately. If for some reason there is damage or defect to your item, please notify us immediately. Damage claims on shipped items must be made within 48 hours of package arrival. No claims will be accepted after 48 hours. Email Info@shoppop.com.com for a return authorization on damaged items. You will not be charged for any return shipping of a damaged or defective item.